One day we’re sitting at Thanksgiving and this little thing creates an explosion because it’s been buried and there are not rhythms and routines of feedback.Dr. Michael Brown
- It is often just as awkward and unsettling to give feedback as it is to receive feedback.
- Fluffy feedback is mere flattery and does nothing to help others grow.
- The concluding remark, “But overall you’re doing great” effectively negates any preceding constructive feedback and comes across as disingenuous.
- When we ramble in an attempt to lighten a blow, we create confusion rather than clarity.
- If we only ever compliment or encourage others during formal feedback sessions, we will be perceived as inauthentic.
- Feedback is an essential element of open communication, so its benefit is not restricted to the workplace alone.
- Spoken feedback creates much less conflict than unspoken frustrations.
- The people around us will rarely invite our feedback, so it is our responsibility to initiate it ourselves.
- Good intentions breed helpful feedback, and bad intentions breed harmful feedback.
- The first step to giving better feedback is often as simple as giving more feedback.
- Be very explicit when providing feedback rather than giving in to the temptation to drop subtle hints.
- Acknowledge awkwardness or tension within minutes rather than within weeks or months (or years).
- Before initiating feedback, pause to consider whether your intention is to help or to hurt.
Say It Now
What would you tell that person today if you knew that there was no tomorrow? This week, Dr. Michael Brown and Dr. Tyler Schwanz explore every angle of Michael’s famous 24 Hour Rule.
Express Your Appreciation
Often our kindest thoughts remain unspoken and our most encouraging words never come out of our mouths. This week, Dr. Michael Brown and Russell Catania spend time discussing the important and life-giving habit of vocalizing our gratitude.
Invite Honest Feedback
None of us have arrived – we all have blindspots in our perspective and areas we can improve. This week, Dr. Michael Brown and Casey Greenawalt discuss the importance of surrounding ourselves with friends who have permission to call us out and call us higher.